Privacy policy

At Pony Bay, we collect your personal information directly from you when you interact with us via our websites, apps, social media, telephone, emails, chats or as otherwise permitted by law. We may also collect personal information about you from third parties.

Below are some examples of personal information we may collect from you and how we collect that information, when you browse, create an account or place an order on our websites or apps:

  • information about your online browsing behaviour on our websites and apps as well as items you have added to your wishlist and cart,

  • your contact details and delivery address,

  • information about the payment method you use to purchase from us - note we do not store your payment method details unless you request this using the “save my information for a faster checkout” checkbox in the payment section of checkout, and if you do these will be held in our secure, encrypted systems,

  • information about your orders and purchases, including what, how, and when you buy from us,

  • like many websites, tracking technologies, such as "cookies", are used to obtain certain types of information such as application activities, current location of your device, type and version of your browser, your device ID and other device metrics when you visit our websites or apps,

  • images that you provide to facilitate a return request,

  • device specific information we collect via our websites or apps such as the current location of your device, type and version of your browser and, your device ID and other device metrics, as allowed by your device permissions.

When you subscribe via the website footer:

  • your name and email address.

When you request a back in stock alert:

  • your email address.

When you purchase a gift card from us:

  • your contact details,

  • your gift card number, and

  • balance on the gift card and it's transaction history.

When you enter a lead generation promotion within Facebook:

  • your name, and

  • your contact details.

When you contact us or we contact you to take part in competitions, promotions, testimonials, reviews, surveys or make other enquiries:

  • your contact details,

  • the content of online communications with you, including competitions, promotions, feedback, reviews, ratings, comments and images included on any of our websites, apps or social media pages or any of our other digital services,

  • an electronic copy of the written communication or voice recording of the conversation, and

  • we may also collect data from you via our social media accounts - by submitting content, you agree that we may use this content and information subject to this privacy policy.

Other sources:

From time to time, we may also collect personal information about you from other sources to help us supplement our records, improve the personalisation of our service to you, provide services to third parties and detect fraud.

For example, we may collect personal information from:

  • information service providers to improve data quality e.g. we validate addresses with Australia Post to improve your delivery experience, and

  • financial services organisations for fraud prevention.

HOW WE SECURE YOUR PERSONAL INFORMATION:

We take the protection of your personal information seriously. We design our systems with your security and privacy in mind.

Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures and encryption protocols when we handle your personal information to protect it from unauthorised access, loss or misuse.

We protect your payment card details with encryption methods. We ask that you not include your full card details when you communicate with us via email or chat messages. If we have to make a reference to your credit card number, we will only refer to the last four digits in any form of written communications.

We do not and will not sell your data or information provided to us to a third party. We may share your information with our third-party providers to help us serve you with relevant and engaging communication, and to understand how we can improve our website offering for you. Unless explicit consent is received from you, these third parties will never contact you or use your data independently.